Shipping, Exchange + Returns
Shipping
How much is shipping?
We offer $15 flat-rate shipping to anywhere in Australia. All Tan + Brown account holders receive free shipping on all items, excluding extra-large bags.
Do you offer in-store pick-up?
No, we currently do not offer pick-ups.
Will I receive tracking details?
Yes. Once your order ships, you’ll receive tracking details via email so you can follow its progress. If there are any delays or changes to your order, we will contact you.
Where do you ship from?
We do two shipments. The first is to our Melbourne Studio, where we do a final quality check + carefully wrap your order. We then deliver from there to anywhere in Australia.
Do you ship worldwide?
We are currently only shipping to Australia. Please contact us if you would like to purchase from overseas.
How long will my order take?
Because each piece is made to order, production times vary slightly. Estimated delivery times are listed on each product page so you know what to expect before purchasing.
Generally, we require 4-6 weeks of production + shipment to Australia. Delivery is around 3-5 business days from there, depending on your location.
You will be notified at each step of the production + delivery timeline. However, we do produce popular colours + styles in small batches of 3-5 pieces. If these items are available at our Melbourne Studio, delivery will be 2-3 business days. Please contact us if you require more specific times on any given bag or have a tight deadline.
Can I change my delivery address after purchase?
If your order has not yet shipped, we’ll do our best to update your address. Please contact us as soon as possible.
Shipping Policy
Exchange + Returns
Do you accept returns?
Yes, we accept change of mind returns within 30 days of delivery.
Returned items must be unused + in original condition + packaging.
Are return shipping costs covered?
Return shipping costs are not covered + remain the responsibility of the customer, unless the item is faulty or incorrect.
What if my item is faulty or not as described?
If your item is faulty, damaged, or not as described, we will offer a repair, replacement or refund - the choice is yours!
Please contact us + we will arrange it at no cost to you.
Do you offer in-store returns?
We do not currently offer this service.
Free home return
This may be possible only in Melbourne, Australia. Please get in touch with us to verify.
Can I return pre-order items?
Yes. Pre-order items are eligible for returns under the same 30-day change-of-mind policy, provided they meet our return conditions.
Are there any items not eligible for return?
Items showing signs of wear, use, or damage caused after delivery are not eligible for return.
How do I start a return?
Please get in touch with us via email with your order number + reason for the return. We’ll guide you through the next steps.
